IBM Power i Engineer

This is a fully remote position, open to applicants in India, +1 more country.

📋 Description

• Deliver round-the-clock operational support for IBM Power i systems.

• Receive and address customer IBM i operational tickets.

• Utilize monitoring or automation tools like Halcyon.

• Oversee system health, performance, and availability.

• Implement incident management and troubleshooting procedures.

• Conduct event management and fulfill service requests.

• Manage backup and recovery operations.

• Track PTF update progress.

• Supervise Job Scheduler and Job Queue activities.

• Monitor and react to system message queues.

• Assist with HA/DR replication tools such as MIMIX, Itera, and QED.

• Engage in disaster recovery testing activities.

• Integrate with customer ticketing systems and service desks.

• Document operational procedures and create runbooks.

• Develop work instructions for future team utilization.

• Ensure system stability, performance, availability, and compliance with customer SLAs.

⛳️ Requirements

• 3–7+ years of experience with IBM Power i.

• Experience with IBM i (iSeries / OS/400).

• Familiarity with HA/DR technologies, including MIMIX and QEDD.

• Proficiency in IBM i Access Client Solutions.

• Experience with IBM i BRMS, including physical and virtual tape libraries.

• Excellent verbal and written communication skills in English.

• Knowledge of ITIL processes.

• Strong troubleshooting capabilities.

• Ability to operate in 24x7 environments.

• Managed services experience is preferred.

• Degree in IT or equivalent professional experience.

• Capability to lift up to 15 pounds occasionally.

• Willingness to spend extended periods seated at a desk and using a computer.

🏝️ Benefits

• 24x7x365 managed services delivery model.

• Remote work options available for individuals in the United States or offshore locations.