Hydro Services Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• The Hydro Services Manager is part of the West Service Hub at GE Vernova Hydro North America.

• This role involves identifying, responding to, and managing the service requirements of Hydro Power Plant owners within the hub's geographical area.

• During the bidding phase of a project, the manager will lead the technical and commercial proposal process, collaborating with the hub engineer, Quality team, field operation representative, and sourcing representative.

• In the project phase, serve as the project manager and primary point of contact for the customer.

• Collaborate with the sales manager and Services regional leader to contribute to the commercial strategy aimed at enhancing Services activities.

• Conduct site visits and client meetings to understand customer needs, proactively identify issues, and advocate for suitable technical solutions.

• Deliver commercial and technical service proposals with the assistance of the Services regional team.

• Act as the project manager to ensure the successful execution of service jobs, adhering to timelines, quality standards, and cost commitments.

• Foster strong relationships with GE Vernova clients, showcasing success in job execution.

⛳️ Requirements

• Bachelor’s degree from an accredited institution in mechanical or electrical engineering or business administration.

• At least 7 years of professional experience, including project management for small-scale or fast-track projects and service projects.

• Experience in the rotating machines industry.

• Background in customer negotiations.

• Willingness and ability to travel to Hydro Power Plants approximately 30% of the time.

• Experience in a commercial role or in developing commercial proposals.

• Engineering or field operation experience is advantageous.

• Familiarity with Hydro customers in the region is a plus.

• Strong service mindset.

• Customer-focused with a commitment to service excellence.

• High say/do ratio, exhibiting responsiveness and agility.

• Proactive, flexible, and able to work autonomously.

• Strong problem-solving skills and independence.

• Business acumen.

• Leadership skills to energize the local team and create positive momentum.

• Comfortable using IT tools, including the MS Office suite.

• Full professional proficiency in English.

🏝️ Benefits

• Medical, dental, vision, and prescription drug coverage.

• Access to a Health Coach from GE Vernova, a 24/7 nurse-based resource.

• Access to the Employee Assistance Program, offering 24/7 confidential assessment, counseling, and referral services.

• GE Vernova Retirement Savings Plan.

• Tax-advantaged 401(k) savings opportunity with company matching contributions.

• Company contributions to retirement plans.

• Access to Fidelity resources and financial planning consultants.

• Tuition assistance.

• Adoption assistance.

• Paid parental leave.

• Disability benefits.

• Life insurance.

• 12 paid holidays.

• Permissive time off.