Hungarian Speaking Player Support Specialist

This is a fully remote position, open to applicants in Bulgaria, +5 more countries.

📋 Description

• Serve as the primary contact for gamers in Hungary, delivering outstanding support through live chat, email, and ticketing systems.

• Help players with account security, payment issues, and technical troubleshooting within the gaming environment.

• Keep abreast of the latest esports titles, game updates, and community trends to offer informed, peer-to-peer support.

• Refer complex technical problems to the appropriate engineering or quality assurance teams.

• Ensure high levels of player satisfaction by maintaining the brand voice and adhering to industry-specific service standards.

• Aid in the ongoing enhancement of the support knowledge base by recognizing recurring player challenges.

• Work in tandem with internal teams on community engagement projects across the gaming sector.

⛳️ Requirements

• Native or fluent Hungarian (both spoken and written) is essential.

• A valid EU passport is required for all candidates interested in positions in Bulgaria.

• A true passion for gaming and a solid understanding of the esports industry landscape.

• Demonstrated experience in a customer-facing role, ideally within a tech or gaming setting.

• Proficient command of English for internal company communication and training purposes.

• Excellent problem-solving abilities and the capacity to excel in a fast-paced, dynamic environment.

🏝️ Benefits

• Competitive monthly salary.

• Comprehensive paid training.

• Health insurance coverage.

• Fully funded relocation package (including flight, transfer, and hotel).

• Monthly performance bonus for high-achieving professionals.

• Opportunity to develop a career in the rapidly expanding gaming industry.