HRIS Technical Support Specialist

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Deliver Level 1–2 technical support for HR systems, integrations, and HR service management tools.

• Investigate and address low to moderate complexity issues concerning HR workflows, roles and permissions, interfaces, and employee data.

• Track SLAs and KPIs for HR Technology and Projects, analyze case drivers, root causes, and system defects, and facilitate operational prioritization.

• Oversee and evaluate the HR solutions roadmap, including new releases, while managing the enhancement and change request backlog.

• Assist users with system navigation, transactions, approvals, and troubleshooting.

• Monitor integration errors and collaborate with solution architects, other technical teams, and vendors to coordinate issue resolution.

• Execute routine technical system administration and data maintenance tasks.

• Aid in testing activities for releases, patches, and enhancements.

• Maintain support documentation, knowledge articles, and operational procedures.

• Escalate complex issues to solution architects, product owners, or other technical teams as necessary.

⛳️ Requirements

• 1–4 years of experience with SuccessFactors.

• Knowledge/experience in at least one or more of the following modules/areas: Employee Central (EC) and/or Time Management, technical configuration experience, Role Based Permissions (RBP), Reporting.

• Experience in HR systems support, HR operations, and IT support environments.

• Basic understanding of integrations, interfaces, or ticketing systems.

• Strong problem-solving abilities, attention to detail, and customer support skills.

• Capability to manage multiple requests and priorities in a service-oriented environment.

• Effective communication and stakeholder management skills.

• Nice to have: Experience with ServiceNow HRSD support.

• Experience in supporting HR integrations.

• Experience with other HR systems (e.g., Darwin, and additional systems to be included).

• Familiarity with HR processes such as onboarding, employee data changes, time management, recruiting, or talent processes.

🏝️ Benefits

• IMPORTANT - please submit your CV in English, thank you!