HR Operations Representative

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Act as the primary contact for HR-related questions within our Colleague Services center.

• Deliver Tier 1 support through various channels, including phone, chat, and email.

• Oversee daily HR inquiries throughout the employee lifecycle, from onboarding to offboarding.

• Work collaboratively with subject matter experts to effectively resolve employee concerns.

• Ensure accurate processing of HR data.

⛳️ Requirements

• Prior experience in HR operations, customer service, or a call center environment is preferred.

• Preferred educational backgrounds include Human Resources, Psychology, Business Administration, or a related field.

• Technical certifications may be necessary for certain roles.

• Proficient in English (reading, writing, speaking); additional language skills are advantageous.

• Strong skills in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

• Familiarity with HRIS databases and reporting tools (Workday, ServiceNow preferred).

• Outstanding customer service skills with the ability to manage inquiries via phone, email, and chat.

• Strong analytical and problem-solving skills for researching and interpreting HR policies.

• Proven ability to work independently and prioritize multiple responsibilities.

• Excellent communication and interpersonal skills for working in a diverse environment.

• Detail-oriented with a strong focus on documentation and data entry accuracy.

• Capability to maintain confidentiality when dealing with sensitive information.

• Willingness to work various shifts as necessary.

• Professional demeanor with a positive attitude and eagerness to learn.

• Ability to remain stationary for extended periods and perform computer-based tasks.

🏝️ Benefits

• Health insurance.

• Flexible working arrangements.

• Professional development opportunities.