HR Operations Coordinator

This is a fully remote position, open to applicants in Texas.

📋 Description

• Act as the primary contact for inquiries from USAP Associates and handle internal HR Workday transaction requests through phone, email, or ticketing system.

• Record cases in the case management system and categorize or prioritize them based on their complexity tier.

• Respond to standard Tier I HR and Workday inquiries by utilizing the knowledgebase and accessible HR resources.

• Refer complicated Tier II and Tier III questions and transaction requests to the relevant support queue.

• Provide follow-up on escalated requests as necessary.

• Address inquiries swiftly to maintain target service levels.

• Inform Associates about self-service options available to them.

• Contribute to the updates of standard operating procedures related to HR programs, processes, and policies.

• Identify issues, escalate concerns, and promote enhancements to HR policies, programs, and procedures.

• Ensure compliance with HR policies regarding Protected Health Information (PHI), Personally Identifiable Information (PII), and data security.

• Share expertise and engage in initiatives aimed at enhancing the effectiveness of HR Operations.

⛳️ Requirements

• High School Diploma or GED equivalent is mandatory.

• An Associate’s or Bachelor’s degree is preferred.

• A minimum of two (2) years of experience in HR operations is optional but preferred.

• At least one (1) year of experience in a customer service setting is optional but preferred.

• Ability to maintain empathy and a customer-focused approach in a dynamic environment.

• Excellent communication skills, including listening, speaking, and writing.

• Strong organizational abilities and attention to detail.

• Proficient in quickly searching for and locating information across online resources.

• Results-driven and capable of consistently achieving service level goals.

• Quick learner with a strong eagerness to acquire new knowledge.

• Capacity to uphold policy when handling confidential information.

• Familiarity with HR systems such as Case Management, Knowledge Management, and Workday.

• Ability to fulfill the physical demands of the position, with or without reasonable accommodation.

• Must be able to perform occasional standing and walking, frequent sitting, hand or finger movements, and verbal as well as written communications.

• US Anesthesia Partners does not employ candidates residing in California, Hawaii, or Alaska.

🏝️ Benefits

• Eligibility for quarterly bonuses.

• Equal employment opportunities for all candidates.

• Reasonable accommodations for individuals with disabilities.