Housing Program Call Center Agent

This is a fully remote position, open to applicants in Florida.

📋 Description

• Handle incoming communications from clients through phone, email, and chat.

• Interact with customers proactively and professionally across various communication platforms.

• Address inquiries, share information, and promote products while aiming to meet or surpass customer expectations.

• Calm irate customers and explore solutions to fulfill their needs.

• Determine the underlying cause of inquiries through probing questions and identify the most effective resolution.

• Keep up-to-date with necessary product knowledge to provide exceptional service.

⛳️ Requirements

• At least 1 year of experience in customer service within retail, hospitality, or a call center setting.

• Superior interpersonal, verbal, and written communication skills.

• Strong commitment to customer service and accountability for issue resolution.

• Capability to manage multiple systems concurrently.

• Exceptional problem-solving abilities and a positive attitude.

• Proficient in communicating effectively with customers, management, and colleagues.

• Availability to work from 8:00 AM to 5:00 PM Eastern time, Monday through Friday.

• Must create a designated workspace that is free from distractions and noise.

• Required to use personal computer equipment that meets the specified technical criteria.

• Windows 10 or 11 Home or Pro is necessary; Macs and Chromebooks are not accepted.

• A dual-core 1.2 GHz CPU or better; Intel Core i3 or AMD Ryzen 3 or superior.

• Minimum of 40 GB of available hard-drive space and a total of 100 GB space required.

• Preferably 8 GB RAM or more.

• Two available USB 2.0 or higher ports.

• Monitor with a resolution of 1280×1024 or 1920×1080.

• USB headset with a microphone.

• Integrated or USB camera.

• Latest version of Google Chrome for Windows; certain programs may need specific versions of Microsoft Internet Explorer.

• Hard-wired internet connection is mandatory; wireless connections are not permitted.

• Minimum download speed of 45 Mbps and upload speed of 10 Mbps required.

• Internet connection should not be shared with more than 3 devices.

• Maximum latency of 120 milliseconds.

🏝️ Benefits

• Comprehensive training will be provided on client information and the systems used.

• Opportunity to work from home.

• Flexible contractor work schedule available within 8:00 AM–5:00 PM Eastern, Monday through Friday.