Housing Intake Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Evaluate applications submitted by prospective tenants and extract pertinent information.

• Conduct structured interviews with potential tenants using a pre-defined script.

• Pose relevant follow-up questions and deviate from the script when necessary to clarify details or uncover potential issues.

• Accurately and objectively assess and document applicant information.

• Analyze employment, income, housing, and household data provided by applicants.

• Request and follow up on any missing or additional documentation.

• Keep precise applicant records and update information throughout the intake process.

• Communicate in a professional and respectful manner with potential tenants.

• Appropriately manage confidential personal and financial information.

• Collaborate with the management team regarding applicant status and any pertinent concerns.

• Ensure that all intake and interview information is thoroughly completed before advancing applicants.

• Carry out other position-related duties as assigned.

⛳️ Requirements

• Proficient in English (both written and spoken).

• Excellent interpersonal and communication abilities with clients, vendors, and colleagues.

• Prior experience in recruiting, candidate screening, interviewing, customer intake, or a comparable role.

• Strong interviewing and active listening competencies.

• Capability to adhere to structured interview scripts.

• Good judgment in asking relevant follow-up questions as needed.

• Exceptional attention to detail and an ability to identify discrepancies or missing information.

• Experience in reviewing applications and/or documentation.

• Professional, empathetic, and confident communication style.

• Ability to manage sensitive and confidential information.

• Resourceful and accountable, with a strong sense of ownership.

• Creative thinker, highly adaptable, reliable, self-motivated, and assured.

• Strong problem-solving abilities with the capacity to work independently.

• Keen attention to detail and multitasking skills in fast-paced work settings.

• Excellent organizational skills with the ability to manage daily operations.

• Proficient in Microsoft Office (Word, Excel, Outlook).

• Familiarity with standard business tools (email, spreadsheets, document management).

• Quick to learn new systems, software, and workflows.

• Ability to follow established processes accurately with minimal supervision.

• Availability to work U.S. EST (New York) business hours and adapt to business needs.

• Must be able to pass a background check.

• Interest in long-term career opportunities.

• Reliable Windows 10+ computer, dual monitors, and high-speed internet connection.

• Professional home workstation capable of supporting uninterrupted remote work.

🏝️ Benefits

• 100% remote work.

• Positive work environment with opportunities for growth.

• Full-time role requiring 40 hours weekly.

• Long-term career opportunity.