Hot Side Technician

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Collaborate with restaurant and hospitality managers to provide comprehensive service solutions for commercial cooking, refrigeration, ware-washing, and other specialized food service equipment.

• Exhibit your mechanical skills, troubleshooting abilities, and capacity to interpret diagrams and schematics.

• Accurately troubleshoot, diagnose, and repair Commercial Kitchen Equipment, encompassing cooking, refrigeration, ware-washing, and other specialized food service equipment.

• Liaise with manufacturers as necessary to assist in diagnoses and parts identification.

• Consult with the Technical Assistance Group for technical support while onsite.

• Install all parts requested by the customer promptly and professionally, adhering to company policy.

• Promote and suggest additional services offered by Smart Care to customers as needed.

• Generate precise and timely administrative documents, including work orders, time reporting, receipts, and truck stock inventory.

• Adhere to safe work practices and accident prevention protocols.

• Keep a tidy and organized service vehicle, along with accurate parts and tool inventory.

• Maintain productivity levels in alignment with company standards.

⛳️ Requirements

• High School diploma or equivalent qualification.

• A minimum of 1 year of technical experience in refrigeration, appliance repair, kitchen equipment, HVAC, or relevant military service.

• Valid driver’s license and a satisfactory motor vehicle record.

• Willingness and capability to participate in the emergency on-call rotation, which includes nights and weekends.

• Availability for occasional overnight travel as assigned.

• Relevant technical training, licenses, and/or certifications (e.g., EPA, CFESA).

• Experience in commercial refrigeration and/or commercial cooking equipment repair.

• Self-driven with a demonstrated ability to prioritize tasks and work independently with minimal direct supervision.

🏝️ Benefits

• On-the-job training with access to on-demand technical support, alongside ongoing formal hands-on and classroom training at our National Training Kitchen.

• Professional CFESA certifications with opportunities for advancement.

• Receive a company service vehicle, fuel card, tablet, and cell phone for business use.

• Competitive benefits package, including a 401k plan and paid time off.

• Take charge of your career through growth opportunities leading to advanced technician and management roles.