Hospital / Institutional Customer Representative

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Effectively communicates product information in a manner that is meaningful and relevant to each individual customer, tailoring discussions and interactions based on a deep understanding of customer needs.

• Engages in knowledgeable conversations regarding products with healthcare professional (HCP) customers, recognizing the appropriate moments to seek and offer additional information.

• Serves as the primary point of contact for select customer accounts, meeting with key personnel to comprehend practice structures, business models, key influencers within Managed Care Organizations (MCOs), employers, and local/state regulations, while identifying business opportunities.

• For designated customer accounts and HCPs, collaborates with the customer team to formulate a customer strategy that outlines interaction plans, relationship management, solutions, and potential offerings.

• Partners with National Account Executives (NAEs) to ensure a strong emphasis on Managed Care pull-through.

• Shares insights and best practices from one customer to assist other customers in meeting their needs.

• Maintains a focus on improving health outcomes, taking into account both the HCP and patient experiences beyond mere acquisition.

• Contributes to resource allocation decisions across various customers.

• Identifies and selects programs and services from our Company's resource library to effectively address customer needs.

• Collaborates with the solutions group at Headquarters (HQ) and/or Medical Account Executives (MAEs) to develop and deliver relevant offerings that meet customer requirements.

• Keeps an updated understanding of practice structures, business models, key influencers, and network structures, making this information accessible to relevant stakeholders.

• Effectively collaborates and communicates with the extended "in-scope" customer team to ensure a seamless customer experience across our Company's divisions and functional areas. This includes integration with National Account Executives (NAEs), Vaccines personnel, Health Management Services (HMS) Managers, Solutions Consultants, Customer Strategies and Solutions (CSS), Regional Medical Directors (RMDs), and other key stakeholders to share essential customer insights and support their needs.

• Excels in all competency areas including Account Management, External Market Focus, and one-on-one Customer Interactions.

• Influences outcomes beyond their specific geography or product area.

• Implements approved resources, programs, and messaging to meet both customer and company objectives.

• Raises awareness of approved Inpatient Hospital Letters of Participation (LOP) with eligible customers, including discussions on the approved contract details.

⛳️ Requirements

• Bachelor’s Degree with a minimum of 3 years (36 months) of Sales experience, or a high school diploma with at least 6 years of equivalent experience, which may include professional sales, marketing, military, or healthcare/scientific fields not related to sales (pharmaceuticals, biotechnology, or medical devices).

• Previous experience in a scientific field or healthcare setting.

• Prior sales experience is required.

• Experience in cultivating new business opportunities with existing customers.

• Proven ability to establish new customer relationships.

• Strong understanding of our Company's products and therapeutic areas.

• Consistent performer across most competency areas.

• Must possess a valid Driver's license.

🏝️ Benefits

• Comprehensive medical, dental, vision healthcare, and other insurance benefits for employees and their families.

• Retirement benefits, including a 401(k) plan.

• Paid holidays.

• Vacation time.

• Compassionate and sick leave days.