HOA Customer Service Representative

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Respond to and manage phone calls, emails, and inquiries from homeowners, board members, and vendors promptly and professionally.

• Deliver exceptional customer service while addressing inquiries, concerns, and general requests related to the HOA.

• Collaborate closely with the designated HOA manager to comprehend the needs of each community and facilitate effective communication.

• Maintain well-organized filing systems for essential documents, contracts, correspondence, and HOA records.

• Assist in the preparation of documents and materials for board and community meetings.

• Keep precise records of architectural review applications, violations, compliance issues, and homeowner communications.

• Aid in the administration of gates, pool houses, clubhouses, tennis courts, and other community amenities.

• Oversee reservations for clubhouses, tennis courts, community rooms, and shared facilities.

• Coordinate with vendors for maintenance, repairs, and community service requests.

• Assist in acquiring bids and proposals for community projects and maintenance requirements.

• Track service requests and follow up to ensure timely execution.

• Process and document payments, fees, assessments, and other financial transactions.

• Aid with invoice processing, collections tracking, and financial record maintenance.

• Work in collaboration with the accounting team to guarantee accurate financial transactions and documentation.

⛳️ Requirements

• High school diploma or equivalent is required; additional education or certification in business administration is advantageous.

• Prior experience as an administrative assistant, customer service representative, HOA support staff, or a similar position.

• Strong customer service abilities and excellent telephone manners.

• Outstanding written and verbal communication skills.

• Capability to excel in a fast-paced, multitasking environment.

• Exceptional attention to detail and robust organizational skills.

• Experience in HOA, property management, or real estate support is highly preferred.

• Familiarity with HOA or property management software such as Vantaca, AppFolio, CINC, Buildium, or similar is a plus.

• Must currently reside in the Philippines or Latin America.

• Must possess a stable internet connection and a remote-ready workstation.

🏝️ Benefits

• Competitive salary commensurate with experience.

• Permanent remote work arrangement.

• Continuous training and professional development opportunities.

• Supportive and collaborative team environment.