Helpdesk Technician, SQL

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Handle support requests from users.

• Manage incoming calls and chats as third-level support, addressing issues unresolved by the second level.

• Provide third-line technical assistance for the organization's software applications.

• Examine application-related problems and errors.

• Assist users in troubleshooting technical issues pertaining to specific applications.

• Ensure compliance with established protocols.

• Confirm customer data in the database to avoid errors.

• Suggest improvements to supervisors based on incidents encountered in the service.

• Contribute to and engage in organized training activities.

⛳️ Requirements

• Understanding of the product/service.

• Proficient typing skills.

• Familiarity with MS Office.

• Knowledge of MySQL.

• Experience with Slack.

• Proficiency in Postman.

• English proficiency at a B2 level.

• Strong technical problem-solving and troubleshooting abilities.

• Effective written and verbal communication skills for interacting with end users and the support team.

• Excellent collaboration and teamwork capabilities.

• Customer-focused mindset.

• Ability to efficiently manage support requests and tickets.

🏝️ Benefits

• Complimentary health insurance starting from day one.

• In-depth training provided upon arrival.

• Genuine opportunities for career growth within the group.