Helpdesk Technician II

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver remote help desk support for client environments.

• Diagnose and resolve issues related to workstations, servers, routers, networks, software applications, printers, and associated equipment.

• Carry out user account creation and authorization functions.

• Implement software updates and configure drivers and settings on personal computing devices and printers.

• Offer technical assistance to clients via phone and software tools.

• Monitor client system environments and their performance.

• Timely escalate relevant technical issues as necessary.

• Participate in the rotating on-call schedule.

• Meet attendance standards.

• Undertake other assigned responsibilities.

⛳️ Requirements

• High school diploma or equivalent qualification.

• At least 2 years of experience in IT.

• Experience in mobile phone support.

• Proficient in Microsoft Windows 7 and 10.

• Knowledge of Office 365.

• Familiarity with Active Directory.

• Experience with Remote Desktop Services.

• Background in remote troubleshooting and help desk operations.

• Experience with networking equipment.

• Strong customer-first mentality.

• Excellent communication skills with both customers and colleagues.

• A valid driver's license.

• Quick learner in a dynamic environment.

• Outgoing, energetic, and possess a positive attitude.

• Understanding of and ability to utilize computers effectively.

• Capability to work both independently and collaboratively within a team.

• Ability to manage multiple tasks simultaneously.

• Light Serve experience is preferred.

• Ability to frequently sit at a desk.

• Frequent fine motor movements with hands and fingers.

• Continuous close visual acuity for reading tasks.

• Ability to hear and communicate effectively.

• Capability to lift, push, or pull items weighing up to 10 pounds.

• Ability to acquire new skills, remember processes, maintain concentration, complete tasks independently, and make timely decisions.

• Ability to follow process protocols in a timely manner.

• Must be authorized to work in the United States without employer-sponsored immigration assistance.

• Willingness to participate in rotating on-call and holiday schedules.

• Must agree to a post-offer background check and drug screening.

🏝️ Benefits

• Opportunities for professional and personal growth.

• Support for a defined career path.

• Access to internal and external training programs.

• Tuition reimbursement up to $5,250.

• Copay medical plan options available.

• HSA medical plans with employer contributions.

• Dental insurance coverage.

• Vision insurance options.

• Company-paid life insurance.

• Company-paid short- and long-term disability coverage.

• 401(k) savings plan available.

• Generous company match on 401(k) contributions.

• Immediate vesting on the first day of eligibility.

• Wellness program participation.

• Discounts on health insurance premiums.

• Remote work-from-home arrangements.