Help Desk Technician

This is a fully remote position, open to applicants in Louisiana.

📋 Description

• Delivers exceptional and consistent end-user support services to all employees within FMOLHS, troubleshooting and resolving user issues by guiding them through corrective actions. Documents, logs, escalates, and follows up on issues with end users and locations. Collaborates with other IS departments to resolve problems when necessary.

• Aids in the creation of and adheres to all standards relating to documentation, end-user instructions, computer deployment, ticket logging, and monitoring.

• Employs a computerized support tracking system to accurately and effectively monitor user support metrics for compliance with SLA, facilitating staffing level planning.

• Investigates advancements in hardware and software, staying informed about the latest developments and studies related to computer procedures and methodologies.

• Prepares, reviews, and contributes to the online support knowledge base for FMOLHS applications and systems, remaining updated on the latest trends in the field of expertise through ongoing training and development as directed by management.

• Develops and executes data-driven performance improvement strategies, maintaining precise records for evaluating organizational performance. Identifies opportunities for enhancing current services and consults with management regarding issues and challenges.

• Ensures the security, integrity, and privacy of FMOLHS data in accordance with FMOLHS policies and procedures.

• Applies IS project management methodologies and best practices to enhance individual and organizational efficiency, effectiveness, and outcomes.

⛳️ Requirements

• A minimum of 1 year of experience in database applications or PC hardware and software.

• High School Diploma or equivalent.

• Experience in supporting MS Office, web-based applications, and remote users, along with skills in identifying and resolving hardware issues for laptops, desktops, and servers.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Opportunities for professional development and career advancement.

• Collaborative and supportive work environment.