Help Desk Team Leader – Network Solutions

This is a fully remote position, open to applicants in Maryland, +1 more state.

📋 Description

• Build, develop, and oversee a team that can execute operational strategies while enhancing relationships with employees, clients, and vendors.

• Supervise and assess the overall performance of assigned team members.

• Dedicate a significant amount of time to completing individual tasks that contribute to the team's success.

• Serve as a liaison between CBIZ associates and the client.

• Manage staffing, performance evaluations, and disciplinary measures for the assigned team.

• Foster a sense of ownership for creating efficient operations and recognizing opportunities for ongoing improvement.

• Address escalations for the designated team.

• Develop and refine procedures and documentation to enhance efficiency and effectiveness.

• Train team members in new tasks, policies, technical systems, and procedures.

• Lead and participate in department meetings, team gatherings, and one-on-one sessions with assigned associates.

• Conduct performance reviews and provide salary recommendations for direct reports.

• Take on responsibilities for related tasks as assigned.

⛳️ Requirements

• Bachelor's degree in information technology or a related field, or equivalent practical experience.

• Proven experience managing large teams in a remote environment.

• At least 1 year of leadership experience (mentoring associates, project leadership, contact center leadership).

• Minimum of 3 years of experience directly related to the technical support of information systems technology.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and growth.

• Flexible work arrangements and remote work options.