Help Desk Support Technician

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Providing phone support

• Assisting with chat system inquiries

• Managing backlog effectively

• Delivering high-quality customer support

• Conducting troubleshooting and resolving issues

• Analyzing ticket backlog

⛳️ Requirements

• 2 to 5 years of experience in Help Desk support

• Maintaining a positive attitude and demonstrating professionalism

• Fluent proficiency in English and Portuguese

• Excellent written and verbal communication skills

• Basic to intermediate knowledge of IT

• Knowledge of Spanish is an advantage

🏝️ Benefits

• Opportunity for remote work (Home Office)

• Work schedule: Monday to Friday, 11:00 AM to 8:00 PM

• 6-month contract (PJ)