Help Desk Support Specialist

This is a fully remote position, open to applicants in California.

📋 Description

• Deliver outstanding customer support by providing timely responses and solutions to all stakeholders within the Green Dot organization.

• Raise issues and inquiries to ensure they are resolved appropriately.

• Act as the primary contact for end users to receive support and maintenance within the organization’s technology environment via NerdFone, Green Dot’s IT, IS, and Data Science and Analytics (DSA) help desk, available from 7am-3pm M-F.

• Collaborate and establish strong working relationships with network administrators, network engineers, desktop administrators, application engineers, and DSA analysts to ensure the smooth operation of the organization's various technologies.

• Provide support to DSA and IS departments as necessary, including but not limited to local, state, and federal compliance data collection and reporting.

• Create, maintain, and routinely update support documentation and training materials in the NerdFone Library to guarantee accuracy and usability.

• Assist with manual data uploads and manage system roles and permissions to uphold accurate user access and data integrity.

⛳️ Requirements

• Bachelor’s degree is preferred.

• At least 1 year of professional experience in systems support is preferred.

• Strong working knowledge of Microsoft applications such as Excel, Word, PowerPoint, and others is preferred.

• Must be able to successfully pass a TB test and background check at the time of offer.

• Proficient in Google Apps, Google Drive, and other essential GSuite products is preferred.

• Exceptional customer service skills with the ability to address challenges with composure and goodwill.

• Strong analytical and problem-solving capabilities, with a keen attention to detail.

• Self-motivated and proactive, with the ability to effectively prioritize and execute tasks in a high-pressure environment with minimal supervision.

🏝️ Benefits

• PPO, EPO, and HMO options for medical, dental, and vision coverage, including a 100% employee-only paid option.

• Employee Assistance Program (100% employer-paid).

• Life and AD&D Insurance (100% employer-paid).

• Optional Term Life & AD&D Insurance.

• Short- and Long-Term Disability Insurance (100% employer-paid).

• Flexible Spending Accounts (health and dependent care).

• Monthly parking for Central Office-based employees (100% employer-paid).

• Optional California Parking Cash-Out program for Central Office-based employees.

• Access to wellness programs and resources.

• Financial planning/coaching access.

• Optional non-matching 401(k) plan.

• Possibility for remote work opportunities (occasional or recurring).

• Potential for annual performance-based salary increases.

• Opportunities for annual bonuses.

• Potential for stipend work opportunities.

• Approved family care and/or medical leave (unpaid).

• 15 days of paid time off during the first 3 years of service (20 days during years 4-6 and 25 days beyond 6 years of service).

• An additional 15 days (minimum) of paid time off each year for our Winter and Spring breaks, including the Christmas and New Year’s holidays, and an additional 10 annual paid holidays (MLK Day, President’s Day, Farm Workers Day, Memorial Day, Juneteenth, July 4th, Labor Day, Veteran’s Day, Thanksgiving Day, and the Day after Thanksgiving).

• 3-5 days of paid bereavement leave (if needed).