Help Desk Specialist

This is a fully remote position, open to applicants in Arizona, +3 more states.

📋 Description

• Deliver front-line technical assistance for clinical applications, along with the hardware and software utilized by clinicians, patients, and administrative staff.

• Act as the main point of contact for troubleshooting concerns, addressing inquiries, and ensuring prompt resolution of support requests.

• Collaborate across departments to enhance system functionality, contribute to ongoing process enhancements, and promote change management initiatives.

• Provide exceptional customer service through clear, empathetic, and solution-focused support.

• Handle incoming support requests via phone calls, email tickets, and screen sharing to help end users with system functionality and configuration.

• Precisely document issues and service requests in the ticketing system to foster transparency and support continuous process improvement.

⛳️ Requirements

• Preferred: Associate’s degree in healthcare, business, or a related field, or an equivalent combination of education and experience.

• Required: 1 to 2 years of experience providing customer support or training on software applications in clinical environments.

• Strongly preferred: 1 to 2 years of experience in diagnosing and resolving technical issues related to hardware, software, and network systems.

• Required: Demonstrated experience with EHR systems; experience with AdvancedMD or Athenahealth is highly desirable.

• Strong organizational and time management capabilities, with the ability to meet tight deadlines and effectively prioritize multiple tasks.

• Excellent communication and customer service skills, capable of conveying information in a clear and professional manner.

• Ability to work collaboratively with all levels of management, team members, and clinicians in a patient and professional way.

• Proficient in Microsoft Office Suite, SharePoint, and Microsoft Teams.

🏝️ Benefits

• Medical

• Dental

• Vision

• AD&D

• Short and long-term disability

• Life insurance

• 401k retirement savings with employer match

• Paid parental leave

• Paid time off

• Holiday pay

• Employee Assistance Program