Help Desk Specialist

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Deliver assistance and Help Desk services to customers and users of the organization's systems.

• Record, assess, and resolve incidents through phone, computer, and remote access.

• Oversee ticket status until resolution.

• Work in collaboration with implementation, development, and infrastructure teams.

• Ensure clear communication within the team.

• Maintain a strong emphasis on customer satisfaction.

⛳️ Requirements

• A high school diploma is required.

• Must be available for the designated work schedule.

• Strong verbal and written communication skills, with the ability to analyze and express ideas clearly.

• Organizational skills essential for managing and prioritizing tickets effectively.

• A patient, courteous, collaborative, and proactive mindset is essential.

• Openness in transferring tasks, maturity to accept feedback, and a cooperative attitude with team members and management.

• Empathy, patience, and emotional intelligence are necessary for working under pressure with a diverse range of users.

• Excellent prioritization skills, proactive approach, and a commitment to continual learning about the systems.

• A bachelor's degree completed or in progress (in IT, Systems, Administration, or a related field) is an advantage.

• Previous experience in Help Desk, Service Desk, or customer support roles is a plus.

• Familiarity with remote access tools and ticketing/web systems is beneficial.

• Experience supporting public health or healthcare management software and knowledge of e-SUS, BPA, SIA/SUS, and Ministry of Health workflows is an advantage.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and growth.

• A supportive and inclusive work environment.

• Health and wellness programs.

• Flexible work arrangements.