Help Desk Analyst

📋 Description

• Assist in the modernization of outdated enterprise applications by transitioning to a contemporary technology stack (e.g., based on React).

• Collaborate with business stakeholders, technical teams, and project managers to gather requirements and develop user stories.

• Perform As-Is / To-Be analysis and gap analysis, and create Business Requirement Documents (BRDs) and Business Process Models (BPMs).

• Operate within an Agile framework, overseeing project backlogs and planning sprints.

⛳️ Requirements

• Significant experience in modernizing legacy systems and migrating outdated applications to new technology stacks.

• Proficiency in requirements gathering, user story creation, As-Is / To-Be analysis, gap analysis, BRDs, BPMs, and wireframing.

• Practical experience with enterprise applications in intricate environments (cloud + on-premise, multi-geography users).

• Solid understanding of contemporary development practices and technology workflows.

• Demonstrated ability to collaborate effectively with business stakeholders, technical teams, and project managers.

• Strong Agile experience (Jira, user story grooming, backlog management, sprint planning).

• Experience in government, banking, insurance, or large enterprise projects is preferred.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and career advancement.

• Flexible work hours and remote work options.

• Collaborative and inclusive work environment.