Healthcare Virtual Assistant – Patient Intake, Marketing, Community Outreach

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Act as the virtual front desk by fielding incoming calls from both new and existing patients and their families.

• Address patient inquiries with a professional demeanor and deliver outstanding customer service.

• Assist in patient intake processes and accurately gather necessary information.

• Input new patient data into the Home Care Home Base (HCHB) system.

• Organize meetings and schedules in collaboration with Registered Nurses (RNs).

• Provide general administrative assistance to the practice.

• Ensure patient records are maintained accurately and in an organized manner.

• Work with the company's marketing agency to brainstorm and research content ideas.

• Aid in coordinating and maintaining content for the website and blog posts.

• Support website updates and content management efforts.

• Investigate opportunities to enhance community engagement and brand visibility.

• Foster relationships with clinics, healthcare providers, community organizations, camps, and parent groups.

• Perform outreach and cold calls to potential referral partners.

• Assist in identifying innovative strategies for the practice to stand out from competitors.

• Share insights and suggestions aimed at boosting business growth and patient engagement.

⛳️ Requirements

• Previous experience in healthcare is required; experience in pediatrics or as a Medical VA is strongly preferred.

• Exceptional English communication skills, both written and verbal.

• Proactive and organized, with the ability to work independently and with minimal supervision.

• Strong attention to detail with a commitment to delivering high-quality work.

• Comfortable handling patient calls with professionalism and empathy.

• Capable of clearly communicating progress and contributing ideas for enhancement.

• Creative and growth-oriented, with a desire to support a developing healthcare practice.

• Experience in startups or rapidly growing businesses is advantageous.

• Proficient in using AI tools to enhance productivity while producing original, high-quality output.

• Experience working alongside marketing teams is a plus.

• Bilingual (Spanish/English) skills are advantageous but not mandatory.

• A background as a Registered Nurse (RN) is a significant advantage.

• Basic Requirements:

• Must clearly and professionally speak and write in English.

• Relevant work experience is required.

• Must be able to provide an NBI Clearance and/or Local Police Clearance prior to onboarding (mandatory).

• Availability for video meetings with the camera on as required is essential.

• Technical Requirements:

• Computer: A reliable laptop or desktop computer is necessary.

• Internet: A stable high-speed internet connection (minimum 25 Mbps) is required.

• Audio: A noise-canceling headset is essential.

• Video: A functional webcam for virtual meetings is necessary.

• Workspace: A quiet and professional working environment is required.

🏝️ Benefits

• Dedicated HR & Contractor Support Team: Gain access to exceptional support for inquiries, guidance, contract matters, and communication with clients.

• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.

• HIPAA & Cybersecurity Training + Certification (Provided): Access internal HIPAA compliance training, cybersecurity modules, and certification to enable confident handling of PHI for U.S. healthcare clients.

• Top 1% VA Performance Training: Benefit from proprietary training on communication, client management, productivity systems, and best practices to help you become a leading VA and improve long-term client retention.

• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off based on the client’s needs and schedule.

• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client, with paid time off being optional and only if offered by the client.

• Access to Tools & Resources: Utilize templates, workflow guides, productivity tools, and client-specific SOP support to help you excel.

• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.