Healthcare Support Specialist

📋 Description

• Professionally respond to and manage incoming patient calls.

• Schedule, confirm, and oversee patient appointments.

• Conduct patient intakes while ensuring precise data entry.

• Manage prior authorizations and tasks related to insurance.

• Prepare and apply superbills to patient accounts accurately.

• Efficiently handle email and inbox communications.

• Support various administrative duties and front desk operations.

• Coordinate referrals with external healthcare providers.

• Maintain effective communication with healthcare professionals.

• Conduct outreach calls to arrange informational lunch meetings.

• Provide service information focused on coordination rather than sales.

⛳️ Requirements

• Minimum of 1 year experience in customer service, patient scheduling, or provider outreach.

• Familiarity with electronic health record (EHR) systems (Athena Health preferred; experience with multiple EHR systems is acceptable).

• Proficiency with phone systems (RingCentral preferred).

• Basic understanding of medical billing or superbills is preferred.

• Must be able to speak and write in English clearly and effectively.

• Relevant work experience is required.

• Ability to provide an NBI clearance and/or Local Police Clearance background check prior to onboarding is mandatory.

• Must be available for video meetings with camera on when necessary.

• Device: A reliable laptop or desktop computer is required.

• Internet: A high-speed connection with a minimum of 10 Mbps is necessary.

• Audio: A noise-canceling headset is required.

• Video: A webcam is necessary for virtual meetings.

• Workspace: A quiet and professional environment is essential.

🏝️ Benefits

• Dedicated HR & Contractor Support Team: Access to top-tier support for inquiries, guidance, contract matters, and client communication.

• Premium VPN Access (Optional): A secure VPN license can be provided upon request to bolster privacy and security for client-related tasks.

• HIPAA & Cybersecurity Training + Certification (Provided): Gain access to our internal HIPAA compliance training, cybersecurity modules, and certification to confidently manage PHI for U.S. healthcare clients.

• Top 1% VA Performance Training: Participate in our proprietary training focusing on communication, client management, productivity systems, and best practices to help you excel as a top-performing VA and enhance long-term client retention.

• Client-Approved U.S. Holidays: Contractors may take time off for U.S. holidays based on client needs and schedules.

• Client-Approved Paid or Unpaid Time Off: Time off may be provided by your client, with paid time off being optional and only available if offered by the client.

• Access to Tools & Resources: Utilize templates, workflow guides, productivity tools, and client-specific SOP support to optimize your performance.

• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.