Healthcare Receptionist

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Schedule, reschedule, and confirm patient appointments.

• Professionally and efficiently handle incoming calls and respond to patient inquiries.

• Facilitate communication among patients, healthcare providers, and other departments.

• Maintain precise patient records and update healthcare systems accordingly.

• Assist patients with inquiries related to appointments and follow-up requests.

• Monitor provider schedules and ensure proper allocation of appointments.

• Coordinate referrals and follow-up appointments as necessary.

• Verify the eligibility and benefits of patients' insurance.

• Obtain and process prior authorizations for medical services and treatments.

• Arrange home healthcare services and specialist referrals as required.

• Collaborate closely with case managers, clinicians, and healthcare providers to ensure continuity of patient care.

• Ensure that all patient information is accurately captured and kept confidential.

• Respond promptly to emails and other forms of patient communication.

• Support the everyday administrative functions of the healthcare team.

• Provide a professional, compassionate, and patient-centered experience in every interaction.

⛳️ Requirements

• Prior experience as a Healthcare Receptionist, Medical Receptionist, Medical Administrator, Patient Coordinator, or in a similar position.

• Experience in a healthcare, medical, or social care environment.

• Fluent in English with a clear and neutral accent.

• Exceptional communication and customer service abilities.

• Strong organizational skills with a keen attention to detail.

• Experience in scheduling appointments and coordinating patient care effectively.

• Familiarity with insurance verification, prior authorizations, and referrals is a plus.

• Proficient in Microsoft Office and healthcare systems (experience with EMR/EHR is advantageous).

• Capable of working independently in a fast-paced environment.

🏝️ Benefits

• Comfortable working U.S. hours.

• Opportunity to work remotely from home.