Healthcare Quality & Data Coordinator

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Follow up with local U.S. offices after client assessments to gather assessment outcomes, next steps, and updates on the commencement of care.

• Monitor post-assessment cases and follow up on pending information to ensure that no lead, case, or next step is overlooked.

• Update HubSpot and internal CRM systems with assessment results, client decisions, workflow stages, and pertinent notes.

• Maintain precise and current records across all relevant systems.

• Review information for accuracy, completeness, and consistency, while identifying any missing or incorrect data.

• Communicate professionally with U.S. office teams via email, phone, and internal communication systems.

• Follow up with offices when updates are pending, ensuring that relevant information is accurately captured.

• Reach out to clients when assigned to collect feedback and relay information internally.

• Ensure that information received from offices is accurately represented in the relevant CRM and workflow stages.

• Escalate discrepancies, missing information, or concerns that require clarification.

• Track recurring issues and identify opportunities to enhance workflow, data quality, and follow-up processes.

• Manage multiple cases and follow-ups in a meticulous and organized manner.

• Collaborate closely with internal teams to ensure that information is communicated accurately and workflow requirements are consistently met.

⛳️ Requirements

• Prior experience in Quality Assurance, Quality Control, Healthcare Administration, Operations, Data Management, CRM Administration, Coordination, or a similar role.

• Familiarity with CRM systems, databases, or other information management platforms.

• Exceptional attention to detail with the capacity to identify missing, incorrect, or inconsistent information.

• Outstanding organizational and follow-up abilities.

• Proficient written and verbal English communication skills.

• Professional communication skills, especially when interacting with U.S. teams or international stakeholders.

• Capability to manage multiple cases, tasks, and follow-ups while ensuring accurate record-keeping.

• Strong data entry and administrative skills.

• Ability to work methodically and ensure that outstanding items are followed through to completion.

• Comfortable handling repetitive processes while maintaining accuracy and consistency.

• Strong problem-solving capabilities and the ability to discern when information needs clarification or escalation.

• Ability to work independently and take responsibility for assigned tasks.

• Previous experience in U.S. healthcare, home care, medical administration, or a U.S.-based BPO environment would be beneficial.

• Comfortable in a role that is primarily admin-facing rather than directly client-facing.

• Fixed fibre internet connection with a minimum upload and download speed of 25 Mbps, supporting a wired Ethernet connection.

• Reliable power backup solution to manage load shedding and power outages.

🏝️ Benefits

• Opportunity to work with a dynamic team in a growing industry.

• Comprehensive training and development programs.

• Competitive salary and performance-based incentives.

• Flexible working hours and remote work options available.

• Health and wellness benefits, including medical insurance.