Healthcare Operations Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• The Healthcare Operations Coordinator is tasked with transferring referral, case, and review data between internal systems and client portals to facilitate daily operational workflows.

• This position guarantees timely, accurate, and compliant management of case information, documentation uploads, status updates, and portal management tasks across various client accounts.

• The role is crucial in sustaining operational efficiency, meeting turnaround time requirements, and ensuring data integrity.

⛳️ Requirements

• Position Purpose: The Healthcare Operations Coordinator is responsible for transferring referral, case, and review data between internal systems and client portals to support daily operational workflows.

• This role guarantees timely, accurate, and compliant handling of case information, documentation uploads, status updates, and portal management activities across multiple client accounts.

• Key Responsibilities:

• Portal & Case Management: Upload and download referral documentation, medical records, reports, and supporting materials through client portals and internal systems.

• Transfer case information accurately between platforms while upholding data integrity.

• Monitor client portals for new assignments, updates, requests, and status changes.

• Verify the completeness and accuracy of referral information prior to processing.

• Track and document case movement throughout the workflow lifecycle.

• Escalate urgent concerns, missing documentation, or portal access issues to leadership as appropriate.

• Data Entry & Documentation: Execute high-volume data entry with a keen attention to detail and accuracy.

• Maintain organized electronic records and audit trails.

• Update internal tracking systems with current case statuses and required documentation.

• Ensure all portal submissions comply with client-specific formatting and submission requirements.

• Conduct quality checks to detect discrepancies or incomplete information before submission.

• Operational Support: Assist Operations Managers and team leadership with administrative workflow tasks.

• Aid in reconciliation activities and operational reporting as needed.

• Help monitor turnaround times and identify possible workflow delays.

• Communicate professionally with internal teams regarding case status, portal issues, and workflow needs.

• Adhere to all internal SOPs, compliance standards, and client-specific processes.

• Quality & Compliance: Maintain confidentiality and securely manage sensitive and protected information.

• Comply with HIPAA and company privacy/security requirements.

• Ensure that work products meet internal quality standards and productivity expectations.

• Performance Metrics: Accuracy of data transfer and portal submissions.

• Adherence to turnaround time (TAT) requirements.

• Productivity and volume expectations.

• Quality audit outcomes and error rates.

• Required Qualifications: High school diploma or equivalent required.

• Previous experience in administrative roles, operations, data entry, or healthcare support preferred.

• Strong attention to detail and organizational skills.

• Ability to manage repetitive tasks with consistency and accuracy.

• Strong written and verbal communication skills.

• Ability to work independently in a remote setting.

• Strong time management and prioritization abilities.

• Preferred Qualifications: Experience with client portals, EMRs, claims systems, or web-based workflow platforms preferred.

• Background in healthcare, insurance, or medical records is advantageous.

• Familiarity with HIPAA and handling confidential information.

• Experience in high-volume, deadline-driven operational environments.

• Technical Skills: Proficient in Google Workspace and Microsoft Office applications.

• Comfortable navigating multiple web-based systems simultaneously.

• Strong typing and data entry skills.

• Ability to quickly learn client-specific portals and workflow systems.

• Work Environment: Remote work from home.

• Hourly, non-exempt position.

• Occasional overtime may be required based on operational needs.

🏝️ Benefits

• Join our team at Dane Street and benefit from a comprehensive package designed to support your well-being and peace of mind, including medical, dental, and vision coverage for you and your family.

• Additional voluntary life insurance options are available for you, your spouse, and your children, along with other voluntary benefits such as hospital indemnity, critical illness, accident indemnity, and pet insurance plans.

• Employees receive basic life insurance, short-term disability, and long-term disability coverage at no cost.

• Our generous paid time off policy ensures you have time to relax and recharge, while our 401k plan with a company match helps you prepare for your future.

• Apple equipment and a media stipend are provided for your remote workspace.

• ABOUT DANE STREET: A fast-paced, Inc. 500 Company with a high-performance culture, is seeking insightful, forward-thinking professionals.

• We process over 200,000 insurance claims annually for leading national and regional Workers’ Compensation, Disability, Auto, and Group Health Carriers, Third-Party Administrators, Managed Care Organizations, Employers, and Pharmacy Benefit Managers.

• We provide customized Independent Medical Exams and Peer Review programs that assist our clients in achieving the appropriate medical determination as part of the claims management process.