Healthcare Customer Service Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Handle a significant volume of incoming customer calls with a patient and approachable attitude.

• Deliver extensive support to clients by resolving issues related to hardware tech support, administrative updates, replacements, and claims inquiries.

• Precisely document all customer interactions and details within the Salesforce CRM system.

• Effectively troubleshoot in real-time while engaging with customers and taking notes.

• Refer complex issues to the relevant internal teams when necessary.

• Support new clients throughout the onboarding and setup process.

• Respond to frequently asked questions and guide customers towards appropriate resources.

⛳️ Requirements

• Previous experience in a phone-based inbound customer service role.

• High proficiency in both spoken and written English.

• Proven ability to multitask efficiently, including typing and navigating systems during calls.

• A communication style that is patient, empathetic, and confident.

• Experience in a healthcare, Medicare, or medical device environment is highly desirable.

• Knowledge of supporting elderly or Medicaid patient populations is a considerable advantage.

🏝️ Benefits

• Full-time position that is completely remote.

• The client provides a competitive compensation package along with the chance to be part of a mission-driven organization that values its team members and their contributions to patient lives.