Healthcare Customer Service Representative

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Act as the main point of contact for clients.

• Oversee both incoming and outgoing communications.

• Address inquiries effectively using web-based tools.

• Guarantee a smooth and positive customer experience.

• Interact with customers through phone, email, chat, and social media.

• Calmly strive to resolve and de-escalate issues.

• Escalate situations when necessary.

• Monitor call-related information for auditing and reporting purposes.

• Upsell when required.

⛳️ Requirements

• High School Diploma or equivalent qualification.

• At least 6 months of experience in customer service.

• Must be 18 years of age or older.

• Ability to type a minimum of 25 words per minute.

• Proficient with desktop computer systems and possess general knowledge of Windows-based platforms.

• Customer service and/or sales experience is preferred.

• A college degree is preferred but not mandatory.

🏝️ Benefits

• Comprehensive health benefits that include medical, vision, and dental coverage.

• Access to Employment Assistance Programs.

• Health and personal time off (HPT).

• Leave programs as eligible.

• Competitive 401(K) plans.

• Life insurance provided.

• Supplemental medical coverage available.

• Critical care insurance offered.

• Pet insurance options.

• Flexible Spending Account (FSA) plans.

• Discounts at various retailers.