Healthcare Customer Service Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Respond to incoming calls from members and representatives of health plans.

• Attentively listen to customer inquiries to understand their needs and provide a professional response.

• Offer precise information and support regarding the transportation services available.

• Address customer questions and concerns with patience, empathy, and a high level of professionalism.

• Accurately enter and maintain customer information and data.

• Achieve set performance and quality standards.

• Adhere to HIPAA and compliance protocols when managing protected health information (PHI).

• Refer transportation or customer service issues to the appropriate leadership team when necessary.

• Engage fully in mandatory training and coaching sessions.

• Complete all necessary compliance and training courses.

• Uphold a professional demeanor and appearance during training and ongoing coaching.

• Participate on camera during essential training and meeting sessions.

⛳️ Requirements

• At least 6 months of experience in an inbound contact center or relevant healthcare experience.

• Proficiently bilingual in both English and Spanish.

• Exceptional verbal and written communication skills.

• Strong attention to detail and data-entry proficiency.

• Capacity to thrive in a fast-paced call environment.

• Comfortable in managing challenging or emotionally charged customer interactions.

• Professional and courteous communication style.

• Ability to work autonomously and prioritize competing demands effectively.

• Moderate familiarity with Microsoft Teams, Outlook, and Word.

• Must present a professional appearance and demeanor.

• Availability to be on camera during training and mandatory meetings is required.

• Must meet attendance and punctuality standards.

• Download speed of approximately 80-100 Mbps is necessary.

• Upload speed of around 12-20 Mbps is required.

• A quiet, distraction-free workspace must be maintained during scheduled working hours.

• No conflicting obligations that would disrupt scheduled work hours are allowed.

• Personal equipment is required to perform the job duties.

• Must have a Windows 11 PC (Macs are not supported).

• A minimum of 16 GB RAM is required.

• Dual monitors are necessary.

• A webcam and wired USB headset are required.

• An i5 processor or higher is necessary.

• Fibre internet with a wired Ethernet connection is required.

• A backup power solution is necessary.

• All resumes must be submitted in English.

🏝️ Benefits

• Weekly payment in arrears.

• Fully remote position; work from home in Mexico.

• Mandatory training and coaching provided.

• Independent Contractor role.