Healthcare Customer Service Representative

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Respond to incoming calls from health plan members and their representatives.

• Listen attentively to understand customer requirements and provide professional responses.

• Supply precise information and support regarding the transportation services available.

• Address customer inquiries and concerns with patience, empathy, and professionalism.

• Accurately input and maintain customer information and data.

• Meet defined performance and quality standards.

• Adhere to HIPAA and compliance regulations when managing protected health information (PHI).

• Elevate transportation or customer service issues to the relevant leadership team.

• Engage fully in mandatory training and coaching sessions.

• Complete all required compliance and training programs.

• Uphold professional conduct and appearance during training and continuous coaching.

• Participate on camera during essential training and meeting sessions.

• Deliver prompt and courteous assistance to health plan members and representatives in a healthcare-related customer service program.

⛳️ Requirements

• At least 6 months of experience in an inbound contact center or relevant healthcare setting.

• Fully bilingual in English and Spanish.

• Exceptional verbal and written communication skills.

• Strong data-entry capabilities and meticulous attention to detail.

• Ability to thrive in a dynamic call environment.

• Comfortable managing challenging or emotionally charged customer situations.

• Professional and courteous communication style.

• Capacity to work independently while handling competing priorities.

• Moderate familiarity with Microsoft Teams, Outlook, and Word.

• Must uphold a professional appearance and demeanor.

• Availability to be on camera during training and mandatory meetings.

• Must meet attendance and punctuality standards.

• Download speeds of approximately 80–100 Mbps are required.

• Upload speeds of approximately 12–20 Mbps are necessary.

• A quiet, distraction-free workspace is required during scheduled hours.

• No conflicting responsibilities that could interfere with scheduled work hours.

• Must provide personal equipment.

• A Windows 11 PC is required; Mac systems are not supported.

• 16 GB RAM is necessary.

• Dual monitors are required.

• A webcam and wired USB headset are mandatory.

• An i5 processor or higher is needed.

• Fiber internet with a wired Ethernet connection is required.

• A backup power solution must be in place.

• Proficiency with Microsoft Teams / Office 365 is expected.

• All resumes must be submitted in English.

• Must complete all stages of the hiring process, including resume review, pre-screen questionnaire, one-way video interview, pre-screen interview, and background check.

• A cultural fit assessment may be required.

• Compliance with HIPAA and regulations when handling PHI is essential.

• Completion of all required compliance and training courses is mandatory.

🏝️ Benefits

• Weekly payment in arrears.

• Fully remote position; work from home in Mexico.