Healthcare Customer Service Representative

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Respond to incoming calls from members and representatives of health plans.

• Carefully listen to comprehend customer needs and provide professional responses.

• Offer precise information and assistance regarding available transportation services.

• Address customer inquiries and concerns with patience, empathy, and professionalism.

• Accurately enter and maintain customer information and data.

• Achieve established performance and quality standards.

• Adhere to HIPAA and compliance regulations when managing protected health information (PHI).

• Elevate transportation or customer service issues to the relevant leadership team.

• Engage fully in mandatory training and coaching sessions.

• Complete all necessary compliance and training courses.

• Uphold professional conduct and appearance during training and continuous coaching.

• Participate on camera in mandatory training and meeting sessions.

⛳️ Requirements

• At least 6 months of experience in an inbound contact center or equivalent healthcare experience.

• Fully bilingual in English and Spanish.

• Exceptional verbal and written communication abilities.

• Strong data entry skills with acute attention to detail.

• Capacity to thrive in a fast-paced call environment.

• Comfortable managing challenging or emotional customer situations.

• Professional and courteous communication style.

• Ability to work independently while managing competing priorities.

• Intermediate experience with Microsoft Teams, Outlook, and Word.

• Must maintain a professional appearance and demeanor.

• Required to be on camera during training and necessary meetings.

• Must meet attendance and punctuality requirements.

• Download speed of approximately 80-100 Mbps is essential.

• Upload speed of approximately 12-20 Mbps is required.

• A quiet, distraction-free workspace is necessary during scheduled work hours.

• Should have no conflicting responsibilities that would disrupt scheduled work hours.

• Must supply their own equipment to perform job duties.

• Windows 11 PC (Mac is not supported).

• 16 GB RAM is required.

• Dual monitors are needed.

• A webcam and wired USB headset are necessary.

• An i5 processor or higher is required.

• Fibre internet with a wired connection (Ethernet cable) is needed.

• A backup power solution is necessary.

• All resumes must be submitted in English.

• Completion of every stage of the hiring process, including a background check, is mandatory.

🏝️ Benefits

• Weekly payments in arrears.

• Fully remote work from home in Mexico.