Healthcare Customer Service Representative

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Respond to incoming calls from health plan members and their representatives.

• Attentively listen to understand customer needs and provide a professional response.

• Deliver precise information and support related to available transportation services.

• Address customer inquiries and concerns with patience, empathy, and professionalism.

• Accurately enter and maintain customer information and data.

• Achieve established performance and quality standards.

• Adhere to HIPAA and compliance regulations when managing protected health information (PHI).

• Refer transportation or customer service issues to the appropriate leadership team.

• Engage in mandatory training and coaching sessions.

• Complete necessary compliance and training courses.

• Uphold professional conduct and appearance throughout training and ongoing coaching.

• Participate on camera during required training and meeting sessions.

• Assist health plan members and representatives with transportation services and other member support programs.

⛳️ Requirements

• At least 6 months of inbound contact center experience OR relevant healthcare experience.

• Fully bilingual in English and Spanish.

• Exceptional verbal and written communication skills.

• Strong data-entry capabilities and attention to detail.

• Ability to thrive in a fast-paced call environment.

• Comfortable managing challenging or emotional customer interactions.

• Professional and courteous communication style.

• Capable of working independently while managing competing priorities.

• Moderate proficiency in Microsoft Teams, Outlook, and Word.

• Must maintain a professional appearance and demeanor.

• Must be available to be on camera during training and required meetings.

• Must adhere to attendance and punctuality standards.

• Required download speed of approximately 80-100 Mbps.

• Required upload speed of approximately 12-20 Mbps.

• Must have a quiet, distraction-free workspace during scheduled work hours.

• Must not have conflicting commitments that interfere with scheduled work hours.

• Must provide personal equipment necessary to perform the job.

• Windows 11 PC (Mac is not supported).

• 16 GB RAM.

• Dual monitors.

• Webcam and wired USB headset.

• i5 processor or higher.

• Fibre internet with a wired connection (Ethernet cable).

• Backup power solution.

• Microsoft Teams / Office 365.

• Ability to work scheduled shifts between 8:00 AM and 6:00 PM EST.

• All resumes must be submitted in English.

🏝️ Benefits

• Paid weekly in arrears.

• Fully remote; work from home in Mexico.