Healthcare Customer Service Representative

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Respond to incoming calls from health plan members and their representatives.

• Carefully listen to understand customer needs and provide professional responses.

• Offer accurate information and support regarding available transportation services.

• Address customer inquiries and concerns with patience, empathy, and professionalism.

• Accurately enter and maintain customer information and data.

• Meet established performance and quality standards.

• Adhere to all HIPAA and compliance regulations when handling protected health information (PHI).

• Escalate any transportation or customer service issues to the relevant leadership team.

• Engage fully in mandatory training and coaching sessions.

• Complete all necessary compliance and training courses.

• Exhibit professional conduct and appearance during training and ongoing coaching.

• Be present on camera during required training and meeting sessions.

⛳️ Requirements

• At least 6 months of experience in an inbound contact center or relevant healthcare experience.

• Fully bilingual in English and Spanish.

• Exceptional verbal and written communication skills.

• Strong data entry skills and keen attention to detail.

• Ability to thrive in a fast-paced call environment.

• Comfortable managing challenging or emotional customer situations.

• Professional and polite communication style.

• Ability to work independently and juggle competing priorities.

• Moderate proficiency with Microsoft Teams, Outlook, and Word.

• Must maintain a professional appearance and demeanor.

• Availability to be on camera during training and mandatory meetings.

• Must adhere to attendance and punctuality standards.

• Download speed of approximately 80-100 Mbps is required.

• Upload speed of approximately 12-20 Mbps is necessary.

• Must have a quiet, distraction-free workspace during scheduled working hours.

• No conflicting responsibilities that might interfere with scheduled work hours.

• Must provide personal equipment to perform the job.

• Windows 11 PC is required (Mac is not supported).

• 16 GB RAM is mandatory.

• Dual monitors are necessary.

• A webcam and wired USB headset are required.

• An i5 processor or higher is needed.

• A wired internet connection (Ethernet cable) is essential.

• A backup power solution is required.

• Must have Microsoft Teams / Office 365.

• All resumes must be submitted in English.

• Candidates are required to complete every step of the hiring process, including resume review, pre-screen questionnaire, one-way video interview, pre-screen interview, and background check.

• A cultural fit assessment may be required.

🏝️ Benefits

• Paid weekly in arrears.

• Fully remote; work from home in Mexico.