Healthcare Customer Service Representative

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Deliver timely and courteous assistance to health plan members and their representatives.

• Respond to inbound calls from health plan members and their representatives.

• Attentively listen to comprehend customer needs and reply in a professional manner.

• Provide precise information and support regarding available transportation services.

• Address customer inquiries and concerns with patience, empathy, and professionalism.

• Accurately enter and maintain customer information and data.

• Achieve established performance and quality standards.

• Adhere to HIPAA and compliance regulations when dealing with protected health information (PHI).

• Forward transportation or customer service issues to the appropriate leadership team.

• Engage fully in mandatory training and coaching sessions.

• Complete all required compliance and training courses.

• Uphold professional conduct and appearance during training and ongoing coaching.

• Be on camera during mandatory training and meeting sessions.

⛳️ Requirements

• At least 6 months of experience in an inbound contact center or relevant healthcare experience.

• Fully bilingual in English and Spanish.

• Exceptional verbal and written communication abilities.

• Strong data-entry capabilities and attention to detail.

• Ability to thrive in a fast-paced call environment.

• Comfortable managing challenging or emotional customer situations.

• Professional and courteous communication style.

• Ability to work independently and handle competing demands.

• Moderate familiarity with Microsoft Teams, Outlook, and Word.

• Must maintain a professional appearance and demeanor.

• Must be available to be on camera during training and required meetings.

• Must meet attendance and punctuality criteria.

• Must have a download speed of approximately 80-100 Mbps.

• Must have an upload speed of approximately 12-20 Mbps.

• Must have a quiet, distraction-free workspace during scheduled working hours.

• Must have no conflicting responsibilities that would disrupt scheduled work hours.

• Must provide their own equipment to perform the job.

• Windows 11 PC (Mac is not supported).

• 16 GB RAM.

• Dual monitors.

• Webcam and wired USB headset.

• i5 processor or higher.

• Fibre internet with a wired connection (Ethernet cable).

• Backup power solution.

• All resumes must be submitted in English.

• Must complete all stages of the hiring process, including resume review, pre-screen questionnaire, one-way video interview, pre-screen interview, and background check.

🏝️ Benefits

• Paid weekly in arrears.

• Fully remote; work from home in Mexico.