Healthcare Customer Service Representative

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Respond to incoming calls from members and representatives of health plans.

• Carefully listen to customer inquiries to understand their needs and respond in a professional manner.

• Provide precise information and support concerning available transportation services.

• Address customer questions and issues with patience, empathy, and professionalism.

• Accurately enter and maintain customer information and data.

• Achieve established performance and quality standards.

• Adhere to all HIPAA and compliance regulations when managing protected health information (PHI).

• Elevate transportation or customer service issues to the relevant leadership team.

• Actively engage in mandatory training and coaching sessions.

• Complete all necessary compliance and training courses.

• Uphold professional conduct and appearance during training and ongoing coaching.

• Participate on camera during mandatory training and meeting sessions.

⛳️ Requirements

• At least 6 months of experience in an inbound contact center or relevant healthcare experience.

• Fully bilingual in both English and Spanish.

• Exceptional verbal and written communication abilities.

• Strong data-entry skills with a keen attention to detail.

• Capability to thrive in a fast-paced call environment.

• Comfortable managing challenging or emotional customer interactions.

• Professional and courteous communication style.

• Ability to work independently while balancing competing priorities.

• Moderate familiarity with Microsoft Teams, Outlook, and Word.

• Must maintain a professional appearance and demeanor.

• Availability to be on camera during training and essential meetings.

• Must meet attendance and punctuality requirements.

• Minimum download speed of approximately 80-100 Mbps.

• Minimum upload speed of approximately 12-20 Mbps.

• Must have a quiet and distraction-free workspace during scheduled hours.

• No conflicting responsibilities that would hinder scheduled work hours.

• Must supply personal equipment to fulfill job requirements.

• Windows 11 PC is required (Mac is not supported).

• 16 GB RAM is necessary.

• Dual monitors are required.

• Webcam and wired USB headset must be provided.

• i5 processor or higher is necessary.

• Fibre internet with a wired connection (Ethernet cable) is essential.

• A backup power solution is required.

• Microsoft Teams / Office 365 must be available.

• All resumes should be submitted in English.

• Candidates must complete all phases of the hiring process, including a background check.

• Candidates may be asked to undergo a cultural fit assessment.

🏝️ Benefits

• Paid weekly in arrears.

• Fully remote position; work from home in Mexico.