Healthcare Customer Service Representative

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Respond to incoming calls from health plan members and their representatives.

• Carefully listen to understand customer needs and provide professional responses.

• Offer precise information and support related to transportation services.

• Address customer inquiries and concerns with patience, empathy, and professionalism.

• Accurately enter and maintain customer information and data.

• Achieve set performance and quality standards.

• Adhere to HIPAA and compliance regulations while managing protected health information (PHI).

• Refer transportation or customer service issues to the appropriate leadership team.

• Fully engage in mandatory training and coaching sessions.

• Complete all necessary compliance and training modules.

• Uphold professional conduct and appearance throughout training and ongoing coaching.

• Participate on camera during required training and meeting sessions.

• Adhere to scheduled hours and fulfill attendance and punctuality requirements.

⛳️ Requirements

• At least 6 months of experience in an inbound contact center OR relevant healthcare experience.

• Fully bilingual in English and Spanish.

• Exceptional verbal and written communication abilities.

• Strong data-entry skills with a keen attention to detail.

• Capability to adapt to a dynamic call environment.

• Comfortable managing challenging or emotionally charged customer situations.

• Professional and courteous communication style.

• Ability to work independently and handle competing demands effectively.

• Moderate proficiency with Microsoft Teams, Outlook, and Word.

• Must maintain a professional appearance and demeanor.

• Availability to be on camera during training and mandatory meetings.

• Compliance with attendance and punctuality standards.

• Required download speed of around 80–100 Mbps.

• Required upload speed of around 12–20 Mbps.

• A quiet, distraction-free workspace during scheduled work hours is essential.

• No conflicting responsibilities that could interfere with scheduled work hours.

• Must supply personal equipment necessary for job performance.

• Windows 11 PC; Mac is not supported.

• 16 GB RAM is required.

• Dual monitors are necessary.

• A webcam and wired USB headset are required.

• An i5 processor or higher is needed.

• A fiber internet connection with a wired Ethernet setup is mandatory.

• A backup power solution is required.

• Proficiency in Microsoft Teams / Office 365 is necessary.

• All resumes must be submitted in English.

🏝️ Benefits

• Paid weekly in arrears.

• Fully remote; work from home in Mexico.

• Training and coaching are provided as required.

• A cultural fit assessment may be part of the selection process.