Healthcare Customer Service Representative

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Respond to inbound calls from members and representatives of health plans.

• Carefully listen to understand customer needs and provide professional responses.

• Offer accurate information and assistance regarding transportation services available.

• Address customer inquiries and concerns with patience, empathy, and professionalism.

• Accurately enter and maintain customer information and data.

• Achieve established performance and quality standards.

• Comply with all HIPAA and regulatory requirements when handling protected health information (PHI).

• Escalate any transportation or customer service issues to the relevant leadership team.

• Actively participate in all mandated training and coaching sessions.

• Complete all necessary compliance and training courses.

• Uphold professional conduct and appearance throughout training and ongoing coaching.

• Engage on camera during mandatory training and meeting sessions.

⛳️ Requirements

• At least 6 months of inbound contact center experience or relevant healthcare experience.

• Fully bilingual in English and Spanish.

• Exceptional verbal and written communication abilities.

• Strong data-entry capabilities and meticulous attention to detail.

• Capacity to adapt to a fast-paced call environment.

• Comfortable managing challenging or emotional customer situations.

• Professional and courteous communication style.

• Ability to work independently while balancing competing demands.

• Moderate proficiency in Microsoft Teams, Outlook, and Word.

• Must maintain a professional appearance and demeanor.

• Availability to be on camera during training and necessary meetings.

• Must meet attendance and punctuality standards.

• Required download speed of approximately 80-100 Mbps.

• Required upload speed of approximately 12-20 Mbps.

• Must have a quiet, distraction-free workspace during scheduled working hours.

• No conflicting responsibilities that would interfere with scheduled work hours.

• Must provide personal equipment to perform the job.

• Windows 11 PC (Mac systems are not supported).

• 16 GB RAM.

• Dual monitors.

• Webcam and wired USB headset.

• i5 processor or higher.

• Fibre internet with a wired connection (Ethernet cable required).

• Backup power solution is necessary.

• Proficiency in Microsoft Teams / Office 365.

• All resumes must be submitted in English.

• Must complete all stages of the hiring process, including a background check.

🏝️ Benefits

• Paid weekly in arrears.

• Fully remote position; work from home in Mexico.

• Mandatory training and coaching provided.