Healthcare Customer Service Representative

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Respond to incoming calls from health plan members and their representatives.

• Understand customer needs and provide professional responses.

• Offer precise information and support regarding transportation services.

• Address customer inquiries and concerns with patience, empathy, and professionalism.

• Accurately enter and maintain customer information and data.

• Achieve set performance and quality standards.

• Adhere to HIPAA and compliance regulations when managing protected health information.

• Refer transportation or customer service issues to the relevant leadership team.

• Engage in mandatory training and coaching sessions.

• Complete all required compliance and training courses.

• Uphold professional behavior and appearance during training and ongoing coaching.

• Be present on camera during mandatory training and meeting sessions.

⛳️ Requirements

• At least 6 months of experience in an inbound contact center or relevant healthcare experience.

• Must be fully bilingual in English and Spanish.

• Exceptional verbal and written communication abilities.

• Strong data-entry skills with a keen attention to detail.

• Capability to thrive in a fast-paced call environment.

• Comfortable managing challenging or emotional customer scenarios.

• Professional and courteous communication style.

• Ability to work independently and juggle competing priorities.

• Moderate proficiency with Microsoft Teams, Outlook, and Word.

• Must present a professional appearance and demeanor.

• Required to be on camera during training and necessary meetings.

• Must adhere to attendance and punctuality standards.

• Must have download speeds of about 80–100 Mbps.

• Must have upload speeds of around 12–20 Mbps.

• Must maintain a quiet, distraction-free workspace during scheduled hours.

• No conflicting responsibilities that would disrupt scheduled work hours.

• Must supply personal equipment for job performance.

• Windows 11 PC required; Mac is not supported.

• 16 GB RAM required.

• Dual monitors necessary.

• Webcam and wired USB headset required.

• i5 processor or higher needed.

• Fibre internet with a wired Ethernet connection is essential.

• Backup power solution must be in place.

• Must have Microsoft Teams / Office 365.

• All resumes should be submitted in English.

• Must complete all stages of the hiring process, including a background check.

🏝️ Benefits

• Paid weekly in arrears.

• Fully remote position; work from home in Mexico.

• Participation in required training and coaching.

• Cultural fit assessment may be part of the selection process.