Healthcare Customer Service Representative

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Respond to incoming calls from members and representatives of health plans.

• Carefully listen to customer needs and provide a professional response.

• Offer precise information and support regarding available transportation services.

• Address customer inquiries and issues with patience, empathy, and professionalism.

• Accurately enter and maintain customer information and data.

• Achieve established performance and quality standards.

• Adhere to HIPAA and compliance regulations while managing protected health information (PHI).

• Refer transportation or customer service issues to the relevant leadership team.

• Actively engage in mandatory training and coaching sessions.

• Complete all required compliance and training modules.

• Exhibit professional conduct and appearance throughout training and ongoing coaching.

• Be present on camera during mandatory training and meeting sessions.

⛳️ Requirements

• At least 6 months of experience in an inbound contact center or relevant healthcare experience.

• Fully bilingual in English and Spanish.

• Outstanding verbal and written communication abilities.

• Strong data entry skills along with meticulous attention to detail.

• Capability to thrive in a fast-paced call environment.

• Comfort in managing challenging or emotional customer interactions.

• Professional and courteous communication approach.

• Ability to work autonomously while managing multiple competing priorities.

• Moderate proficiency in Microsoft Teams, Outlook, and Word.

• Must uphold a professional appearance and demeanor.

• Availability to be on camera during training and necessary meetings is required.

• Compliance with attendance and punctuality standards is a must.

• A download speed of approximately 80-100 Mbps is required.

• An upload speed of approximately 12-20 Mbps is necessary.

• A quiet, distraction-free workspace is required during scheduled working hours.

• No conflicting responsibilities that would disrupt scheduled work hours are permitted.

• Candidates must provide their own equipment to complete the job.

• A Windows 11 PC is mandatory; Mac systems are not supported.

• 16 GB of RAM is required.

• Dual monitors are necessary.

• A webcam and wired USB headset are required.

• An i5 processor or higher is needed.

• Fibre internet with a wired Ethernet connection is essential.

• A backup power solution is necessary.

• Use of Microsoft Teams / Office 365 is required.

• All resumes must be submitted in English.

• Candidates must complete every phase of the hiring process, including resume review, pre-screen questionnaire, one-way video interview, pre-screen interview, and background check.

🏝️ Benefits

• Paid weekly in arrears.

• Fully remote position; work from home in Mexico.

• Mandatory training and coaching provided.

• Cultural fit assessment may be part of the selection process.