Healthcare Customer Service Representative

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Receive incoming calls from health plan members and their representatives.

• Attend to customer needs and respond in a professional manner.

• Offer precise information and support regarding available transportation services.

• Address customer inquiries and concerns with patience, empathy, and professionalism.

• Accurately enter and maintain customer information and data.

• Achieve established performance and quality benchmarks.

• Adhere to HIPAA and compliance regulations when managing protected health information.

• Forward transportation or customer service issues to the designated leadership team.

• Engage in mandatory training and coaching sessions.

• Complete all required compliance and training courses.

• Uphold professional behavior and appearance during training and coaching.

• Participate on camera during necessary training and meeting sessions.

⛳️ Requirements

• A minimum of 6 months of experience in an inbound contact center or relevant healthcare experience.

• Fully bilingual in both English and Spanish.

• Exceptional verbal and written communication abilities.

• Strong data-entry skills with a keen attention to detail.

• Capacity to thrive in a fast-paced call environment.

• Comfortable managing challenging or emotional customer interactions.

• Professional and courteous communication approach.

• Ability to work independently and prioritize competing demands.

• Moderate experience with Microsoft Teams, Outlook, and Word.

• Must maintain a professional appearance and conduct.

• Must be available for on-camera participation during training and required meetings.

• Must adhere to attendance and punctuality standards.

• Must have a download speed of approximately 80–100 Mbps.

• Must have an upload speed of approximately 12–20 Mbps.

• Must have a quiet workspace free from distractions during scheduled work hours.

• Must not have conflicting responsibilities that interfere with scheduled work hours.

• Must provide personal equipment.

• Windows 11 PC is required; Mac is not supported.

• 16 GB RAM is needed.

• Dual monitors are required.

• A webcam and wired USB headset are necessary.

• An i5 processor or higher is required.

• Fibre internet with a wired Ethernet connection is essential.

• A backup power solution is necessary.

• Must have Microsoft Teams / Office 365.

• All resumes must be submitted in English.

• Must complete all phases of the hiring process, including a background check.

• Must comply with HIPAA and other regulatory requirements.

🏝️ Benefits

• Paid weekly in arrears.

• Fully remote; work from home in Mexico.

• Required training and coaching will be provided.

• Cultural fit assessment may be part of the selection process.