Healthcare Customer Service Representative

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Deliver prompt and courteous assistance to health plan members and their representatives.

• Respond to inbound calls.

• Attentively listen to customer needs and reply in a professional manner.

• Offer accurate information and support regarding transportation services.

• Address customer inquiries and concerns with patience, empathy, and professionalism.

• Accurately enter and maintain customer information and data.

• Achieve established performance and quality standards.

• Adhere to HIPAA and compliance regulations when managing protected health information.

• Escalate transportation or customer service issues to the relevant leadership team.

• Engage in required training and coaching sessions.

• Complete mandatory compliance and training courses.

• Uphold professional conduct and appearance during training and coaching sessions.

• Participate on camera during necessary training and meeting sessions.

⛳️ Requirements

• At least 6 months of inbound contact center experience or relevant healthcare experience.

• Fully bilingual in English and Spanish.

• Exceptional verbal and written communication abilities.

• Strong data entry skills with a keen attention to detail.

• Capability to adapt to a fast-paced call environment.

• Comfortable managing challenging or emotionally charged customer situations.

• Professional and courteous communication style.

• Ability to work autonomously and handle competing priorities.

• Moderate familiarity with Microsoft Teams, Outlook, and Word.

• Must maintain a professional appearance and demeanor.

• Required to be on camera during training and necessary meetings.

• Must meet attendance and punctuality standards.

• Download speed of approximately 80–100 Mbps is required.

• Upload speed of approximately 12–20 Mbps is required.

• Must have a quiet, distraction-free workspace during scheduled working hours.

• No conflicting responsibilities that interfere with scheduled work hours.

• Personal equipment must be provided.

• Windows 11 PC is required; Mac is not supported.

• 16 GB RAM is necessary.

• Dual monitors are required.

• A webcam and wired USB headset are needed.

• An i5 processor or higher is required.

• Fibre internet with a wired Ethernet connection is necessary.

• A backup power solution must be in place.

• Microsoft Teams / Office 365 is required.

• All resumes must be submitted in English.

• Completion of every stage of the hiring process, including a background check, is mandatory.

🏝️ Benefits

• Paid weekly in arrears.

• Fully remote; work from home in Mexico.

• Required training and coaching provided.

• Cultural fit assessment may be included in the selection process.