Healthcare Customer Service Representative

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Respond to incoming calls from members and representatives of health plans

• Actively listen to understand customer needs and provide professional responses

• Deliver precise information and support concerning available transportation services

• Address customer inquiries and issues with patience, empathy, and professionalism

• Accurately enter and maintain customer information and data

• Achieve set performance and quality standards

• Adhere to HIPAA and compliance regulations when managing protected health information (PHI)

• Refer transportation or customer service issues to the appropriate leadership team

• Engage fully in mandatory training and coaching sessions

• Complete necessary compliance and training programs

• Uphold professional conduct and appearance during training and ongoing coaching

• Participate on camera during essential training and meeting sessions

⛳️ Requirements

• At least 6 months of inbound contact center experience or relevant healthcare experience

• Fully bilingual in English and Spanish

• Outstanding verbal and written communication abilities

• Strong data-entry skills with a keen attention to detail

• Capability to adapt to a fast-paced call environment

• Comfortable managing challenging or emotional customer interactions

• Professional and courteous communication style

• Ability to work independently and handle competing priorities

• Moderate proficiency with Microsoft Teams, Outlook, and Word

• Must maintain a professional appearance and demeanor

• Must be available to appear on camera during training and required meetings

• Must meet attendance and punctuality standards

• Must have a download speed of approximately 80-100 Mbps

• Must have an upload speed of approximately 12-20 Mbps

• Must ensure a quiet, distraction-free workspace during scheduled working hours

• Must not have conflicting responsibilities that would disrupt scheduled work hours

• Must provide their own equipment to perform job duties

• Windows 11 PC (Mac is not supported)

• 16 GB RAM required

• Dual monitors needed

• Webcam and wired USB headset are necessary

• i5 processor or higher is required

• Fibre internet with a wired Ethernet connection is mandatory

• Backup power solution must be in place

• Microsoft Teams / Office 365 must be available

• All resumes must be submitted in English

• Candidates must complete all stages of the hiring process, including a background check

🏝️ Benefits

• Paid weekly in arrears

• Fully remote; work from home in Mexico