Healthcare Customer Service Representative

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Respond to incoming calls from members and representatives of health plans.

• Actively listen to identify customer needs and provide professional responses.

• Offer precise information and support related to transportation services.

• Address customer inquiries and concerns with patience, empathy, and professionalism.

• Input and keep accurate customer data and information.

• Achieve set performance and quality standards.

• Adhere to HIPAA and compliance regulations while managing protected health information.

• Forward transportation or customer service issues to the appropriate leadership team.

• Engage in necessary training and coaching sessions.

• Complete required compliance and training courses.

• Uphold professional conduct and appearance throughout training and ongoing coaching.

• Participate on camera during mandatory training and meeting sessions.

⛳️ Requirements

• At least 6 months of experience in an inbound contact center or relevant healthcare experience.

• Fully bilingual in English and Spanish.

• Exceptional verbal and written communication abilities.

• Strong data-entry capabilities and meticulous attention to detail.

• Ability to thrive in a fast-paced call environment.

• Comfortable managing difficult or emotional customer interactions.

• Professional and courteous communication approach.

• Ability to work independently and handle competing responsibilities.

• Moderate proficiency with Microsoft Teams, Outlook, and Word.

• Must maintain a professional appearance and demeanor.

• Required to be on camera during training and meetings.

• Expected to meet attendance and punctuality standards.

• Must have a download speed of approximately 80–100 Mbps.

• Must have an upload speed of approximately 12–20 Mbps.

• Must maintain a quiet, distraction-free workspace during working hours.

• No conflicting responsibilities that interfere with scheduled work hours.

• Must provide personal equipment.

• Windows 11 PC is required; Mac is not supported.

• 16 GB RAM is necessary.

• Dual monitors are required.

• Must have a webcam and wired USB headset.

• i5 processor or higher is required.

• Fibre internet with a wired Ethernet connection is mandatory.

• Backup power solution must be in place.

• Familiarity with Microsoft Teams / Office 365 is necessary.

• All resumes must be submitted in English.

• Completion of every stage of the hiring process, including a background check, is required.

🏝️ Benefits

• Paid weekly in arrears.

• Fully remote; work from home within Mexico.

• Required training and coaching will be provided.

• A cultural fit assessment may be part of the selection process.