Healthcare Customer Service Representative

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Respond to incoming calls from health plan members and their representatives.

• Carefully listen to customer inquiries to understand their needs and respond in a professional manner.

• Offer precise information and support regarding available transportation services.

• Address customer questions and concerns with patience, empathy, and professionalism.

• Accurately enter and maintain customer information and data.

• Achieve established performance and quality standards.

• Adhere to HIPAA and compliance regulations when managing protected health information (PHI).

• Refer transportation or customer service issues to the relevant leadership team.

• Engage fully in mandatory training and coaching sessions.

• Complete all necessary compliance and training courses.

• Uphold professional conduct and appearance during training and ongoing coaching.

• Be on camera during required training and meeting sessions.

⛳️ Requirements

• At least 6 months of experience in an inbound contact center or relevant healthcare experience.

• Fully bilingual in English and Spanish.

• Exceptional verbal and written communication abilities.

• Strong data entry skills with a keen attention to detail.

• Capability to adapt to a fast-paced call center environment.

• Comfortable managing challenging or emotional customer interactions.

• Professional and courteous communication style.

• Ability to work independently and juggle competing priorities.

• Moderate familiarity with Microsoft Teams, Outlook, and Word.

• Must maintain a professional appearance and demeanor.

• Availability for on-camera participation during training sessions and required meetings.

• Compliance with attendance and punctuality expectations.

• Must have a download speed of around 80-100 Mbps.

• Must have an upload speed of approximately 12-20 Mbps.

• Must maintain a quiet, distraction-free workspace during scheduled work hours.

• Must have no conflicting responsibilities that would disrupt scheduled work hours.

• Must provide personal equipment to fulfill job responsibilities:

• Windows 11 PC (Mac not supported).

• 16 GB RAM.

• Dual monitors.

• Webcam and wired USB headset.

• i5 processor or higher.

• Fibre internet with a wired Ethernet connection.

• Backup power solution.

• Microsoft Teams / Office 365.

• All resumes must be submitted in English.

• Completion of every stage of the hiring process, including a background check, is mandatory.

🏝️ Benefits

• Paid weekly in arrears.

• Fully remote; work from home in Mexico.