Healthcare Customer Service Representative

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Respond to incoming calls from health plan members and their representatives.

• Understand customer needs and provide professional responses.

• Offer precise information and support related to transportation services.

• Address customer inquiries and concerns with patience, empathy, and professionalism.

• Accurately input and maintain customer information and data.

• Achieve set performance and quality standards.

• Adhere to HIPAA and compliance regulations when managing protected health information.

• Refer transportation or customer service issues to the relevant leadership team.

• Engage in mandatory training and coaching sessions.

• Fulfill all required compliance and training programs.

• Uphold professional conduct and appearance during training and continuous coaching.

• Participate on camera during mandatory training and meeting sessions.

⛳️ Requirements

• At least 6 months of experience in an inbound contact center or relevant healthcare experience.

• Fully bilingual in English and Spanish.

• Exceptional verbal and written communication abilities.

• Strong data-entry capabilities and a keen eye for detail.

• Capability to thrive in a fast-paced call environment.

• Comfortable managing challenging or emotional customer situations.

• Professional and courteous communication style.

• Ability to work autonomously and manage conflicting priorities.

• Moderate proficiency with Microsoft Teams, Outlook, and Word.

• Must maintain a professional appearance and demeanor.

• Availability to be on camera during training and essential meetings is required.

• Must adhere to attendance and punctuality standards.

• Windows 11 PC is required; Mac is not supported.

• 16 GB RAM.

• Dual monitors are necessary.

• A webcam and wired USB headset are required.

• i5 processor or higher is mandatory.

• A wired Ethernet connection with Fibre internet is essential.

• A backup power solution is required.

• Microsoft Teams / Office 365 must be installed.

• Download speed of approximately 80–100 Mbps is needed.

• Upload speed of approximately 12–20 Mbps is required.

• A quiet, distraction-free workspace during scheduled hours is necessary.

• No conflicting obligations that interfere with scheduled work hours.

• Personal equipment is a requirement.

• Resume must be submitted in English.

• Ability to complete all phases of the hiring process, including a background check.

• Must finish all required compliance and training courses.

• Must comply with HIPAA and compliance regulations when handling PHI.

🏝️ Benefits

• Weekly payment in arrears.

• Fully remote position; work from home in Mexico.