Healthcare Customer Service Representative

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Respond to incoming calls from members and representatives of health plans.

• Carefully listen to customer needs and provide professional responses.

• Offer precise information and support regarding available transportation services.

• Address customer inquiries and concerns with empathy, patience, and professionalism.

• Accurately input and maintain customer information and data.

• Achieve established performance and quality standards.

• Adhere to HIPAA and compliance regulations when managing protected health information (PHI).

• Forward transportation or customer service issues to the relevant leadership team.

• Engage fully in mandatory training and coaching sessions.

• Complete all required compliance and training programs.

• Uphold professional conduct and appearance during training and ongoing coaching.

• Be present on camera during mandatory training and meeting sessions.

⛳️ Requirements

• At least 6 months of experience in an inbound contact center or relevant healthcare experience.

• Fully bilingual in English and Spanish.

• Exceptional verbal and written communication abilities.

• Strong attention to detail and data-entry skills.

• Capability to thrive in a fast-paced call environment.

• Comfortable managing challenging or emotional customer interactions.

• Professional and courteous communication style.

• Ability to work independently while juggling competing priorities.

• Moderate experience with Microsoft Teams, Outlook, and Word.

• Must maintain a professional appearance and demeanor.

• Availability to be on camera during training and required meetings.

• Must meet attendance and punctuality requirements.

• Must have a download speed of approximately 80-100 Mbps.

• Must have an upload speed of roughly 12-20 Mbps.

• Must have a quiet and distraction-free workspace during scheduled working hours.

• Must have no conflicting responsibilities that could impede scheduled work hours.

• Must provide personal equipment necessary for job performance.

• Windows 11 PC (Mac systems are not supported).

• 16 GB RAM.

• Dual monitors.

• Webcam and wired USB headset.

• i5 processor or above.

• Fiber internet with a wired Ethernet connection.

• Backup power solution.

• All resumes must be submitted in English.

• Must complete each step of the hiring process, including resume review, questionnaire, video interview, pre-screen interview, and background check.

• Must adhere to HIPAA and compliance guidelines when handling protected health information.

🏝️ Benefits

• Paid weekly in arrears.

• Fully remote; work from home in Mexico.

• Mandatory training and coaching provided.

• Cultural fit assessment may be part of the selection process.