Healthcare Customer Service Representative

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Respond to incoming calls from members and representatives of health plans.

• Understand customer needs and reply with professionalism.

• Offer precise information and support related to transportation services.

• Address customer inquiries and issues with patience, empathy, and professionalism.

• Enter and keep accurate customer details and data.

• Achieve set performance and quality standards.

• Adhere to HIPAA and compliance guidelines when managing protected health information (PHI).

• Forward transportation or customer service issues to the appropriate leadership team.

• Engage in mandated training and coaching sessions.

• Finish necessary compliance and training courses.

• Uphold a professional demeanor and appearance during training and ongoing coaching.

• Participate on camera during mandatory training and meeting sessions.

⛳️ Requirements

• At least 6 months of inbound contact center experience or relevant healthcare experience.

• Fully bilingual in English and Spanish.

• Exceptional verbal and written communication abilities.

• Strong data entry skills along with meticulous attention to detail.

• Capability to adjust to a high-paced call environment.

• Comfortable managing challenging or emotional customer interactions.

• Professional and courteous communication style.

• Ability to work autonomously and prioritize competing demands.

• Moderate familiarity with Microsoft Teams, Outlook, and Word.

• Must maintain a professional appearance and demeanor.

• Availability to be on camera during training and required meetings.

• Compliance with attendance and punctuality standards.

• Windows 11 PC required; Mac systems are not supported.

• Minimum of 16 GB RAM.

• Dual monitor setup.

• Webcam and wired USB headset are essential.

• i5 processor or better is necessary.

• Fibre internet with a wired Ethernet connection is required.

• Backup power solution must be in place.

• Proficiency in Microsoft Teams / Office 365.

• Download speeds of approximately 80–100 Mbps are required.

• Upload speeds of approximately 12–20 Mbps are required.

• A quiet, distraction-free workspace during scheduled work hours is essential.

• No conflicting responsibilities that would interfere with scheduled work hours.

• Candidates must provide their own equipment.

• Resume must be submitted in English.

• Completion of all stages of the hiring process is mandatory, including resume review, questionnaire, video interview, pre-screen interview, and background check.

🏝️ Benefits

• Paid weekly in arrears.

• Fully remote; work from home in Mexico.

• Required training and coaching are provided.

• Cultural fit assessment may be part of the selection process.