Healthcare Customer Service Representative

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Respond to incoming calls from health plan members and their representatives.

• Carefully listen to understand customer needs and provide professional responses.

• Supply accurate information and assistance regarding transportation services available.

• Address customer inquiries and concerns with patience, empathy, and professionalism.

• Accurately enter and maintain customer information and data.

• Achieve established performance and quality benchmarks.

• Adhere to HIPAA and compliance standards when handling protected health information (PHI).

• Elevate transportation or customer service issues to the suitable leadership team.

• Engage actively in mandatory training and coaching sessions.

• Complete all necessary compliance and training modules.

• Uphold professional conduct and appearance during training and ongoing coaching.

• Participate on camera during essential training and meeting sessions.

⛳️ Requirements

• At least 6 months of experience in an inbound contact center or relevant healthcare experience.

• Proficiently bilingual in English and Spanish.

• Exceptional verbal and written communication abilities.

• Strong data entry capabilities and attention to detail.

• Ability to thrive in a fast-paced call environment.

• Comfortable managing challenging or emotional customer interactions.

• Professional and courteous communication style.

• Capability to work independently and handle competing priorities.

• Moderate familiarity with Microsoft Teams, Outlook, and Word.

• Must maintain a professional appearance and demeanor.

• Availability to be on camera during training and necessary meetings.

• Adherence to attendance and punctuality standards.

• A download speed of approximately 80-100 Mbps is required.

• An upload speed of approximately 12-20 Mbps is required.

• A quiet, distraction-free workspace must be maintained during scheduled work hours.

• No conflicting responsibilities that would disrupt scheduled work hours.

• Must provide personal equipment to perform the job.

• Windows 11 PC is required (Mac is not supported).

• 16 GB RAM is necessary.

• Dual monitors are required.

• A webcam and wired USB headset are needed.

• An i5 processor or higher is required.

• Fibre internet with a wired Ethernet connection is essential.

• A backup power solution must be in place.

• Familiarity with Microsoft Teams / Office 365 is required.

• All resumes must be submitted in English.

• Completion of every stage of the hiring process, including resume review, pre-screen questionnaire, one-way video interview, pre-screen interview, and background check, is mandatory.

🏝️ Benefits

• Paid weekly in arrears.

• Fully remote; work from home in Mexico.

• Required training and coaching provided.

• Cultural fit assessment may be part of the selection process.