Healthcare Customer Service Representative

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Respond to incoming calls from health plan members and their representatives.

• Attentively listen to understand customer needs and provide professional responses.

• Deliver accurate information and support regarding available transportation services.

• Address customer inquiries and concerns with patience, empathy, and professionalism.

• Accurately enter and maintain customer information and data.

• Achieve established performance and quality standards.

• Adhere to HIPAA regulations and compliance requirements when managing protected health information (PHI).

• Elevate transportation or customer service issues to the appropriate leadership team.

• Engage fully in mandatory training and coaching sessions.

• Complete necessary compliance and training programs.

• Uphold professional conduct and appearance throughout training and ongoing coaching.

• Participate on camera during required training and meeting sessions.

⛳️ Requirements

• At least 6 months of experience in an inbound contact center or relevant healthcare background.

• Fully bilingual in English and Spanish.

• Exceptional verbal and written communication abilities.

• Strong data entry skills and a keen attention to detail.

• Capable of adapting to a fast-paced call environment.

• Comfortable managing challenging or emotional customer interactions.

• Professional and courteous communication style.

• Ability to work independently while managing multiple demands.

• Moderate proficiency with Microsoft Teams, Outlook, and Word.

• Must maintain a professional appearance and demeanor.

• Required to be on camera during training and necessary meetings.

• Must meet attendance and punctuality requirements.

• Download speed must be approximately 80-100 Mbps.

• Upload speed must be approximately 12-20 Mbps.

• A quiet, distraction-free workspace is essential during scheduled working hours.

• Must have no conflicting commitments that would interfere with scheduled work hours.

• Must provide personal equipment necessary for the job.

• Windows 11 PC (Mac systems are not supported).

• 16 GB RAM required.

• Dual monitors are needed.

• A webcam and wired USB headset are mandatory.

• i5 processor or higher is necessary.

• Fibre internet with a wired Ethernet connection is required.

• Microsoft Teams / Office 365 must be available.

• All resumes should be submitted in English.

• Completion of every step in the hiring process, including a background check, is required.

🏝️ Benefits

• Paid weekly in arrears.

• Fully remote work from home in Mexico.

• Mandatory training and coaching provided.

• Required compliance and training courses available.

• Backup power solution required for work setup.