Healthcare Customer Service Representative

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Respond to inbound calls from members and representatives of health plans.

• Understand customer needs and provide responses in a professional manner.

• Deliver precise information and support related to transportation services.

• Address customer inquiries and issues with patience, empathy, and professionalism.

• Accurately input and maintain customer data and information.

• Achieve established performance and quality standards.

• Adhere to HIPAA and compliance regulations when managing protected health information.

• Refer transportation or customer service issues to the relevant leadership team.

• Engage fully in mandatory training and coaching sessions.

• Complete all required compliance and training modules.

• Uphold professional conduct and appearance during training and ongoing coaching sessions.

• Participate on camera during all mandatory training and meetings.

⛳️ Requirements

• At least 6 months of experience in an inbound contact center or relevant transferable healthcare experience.

• Fully bilingual in English and Spanish.

• Exceptional verbal and written communication abilities.

• Strong data-entry skills with a keen eye for detail.

• Capable of adapting to a dynamic call environment.

• Comfortable managing challenging or emotionally charged customer interactions.

• Professional and courteous communication style.

• Ability to work autonomously and juggle multiple demands effectively.

• Moderate proficiency in Microsoft Teams, Outlook, and Word.

• Must maintain a professional appearance and demeanor.

• Required to be on camera during training and essential meetings.

• Must comply with attendance and punctuality standards.

• Internet download speed of approximately 80–100 Mbps.

• Internet upload speed of approximately 12–20 Mbps.

• A quiet and distraction-free workspace during scheduled work hours.

• No conflicting responsibilities that may disrupt scheduled work hours.

• Must provide personal equipment.

• Windows 11 PC; Mac systems are not supported.

• 16 GB RAM required.

• Dual monitor setup preferred.

• Webcam and wired USB headset required.

• i5 processor or higher is necessary.

• Fibre internet with a wired Ethernet connection is mandatory.

• Backup power solution is needed.

• Microsoft Teams / Office 365 must be available.

• All resumes should be submitted in English.

• Completion of every stage of the hiring process, including a background check, is required.

🏝️ Benefits

• Weekly payments made in arrears.

• Fully remote position; work from home in Mexico.

• Independent Contractor role.

• Training and coaching provided as required.

• Cultural fit assessment may be part of the selection process.