Healthcare Customer Service Representative

This is a fully remote position, open to applicants in Alabama, +33 more states.

📋 Description

• Handle incoming phone calls for clients’ members.

• Respond to inquiries regarding healthcare benefits.

• Collect customer information effectively and thoroughly.

• Evaluate and address customer needs.

• Inform customers about relevant products and services.

• Resolve customer issues following one-call resolution guidelines and escalation processes.

• Achieve or surpass company and client performance benchmarks.

• Balance the interests of the company policy with client benefits in decision-making.

• Recognize opportunities for process improvements that can benefit clients and customers.

• Complete call dispositions and compile customer information as necessary.

• Adapt to changes in the business environment positively.

⛳️ Requirements

• High school diploma or GED.

• Must pass a drug screening and background check.

• Previous experience in healthcare is advantageous.

• Comfortable using medical terminology.

• A dedicated workspace free from distractions and noise.

• Internet connection speed of 50 Mb/s for download and 10 Mb/s for upload; wireless access is prohibited.

• Wired Ethernet connection of 25 Mb/s for download and 10 Mb/s for upload; some applications may require higher speeds.

• Must have a hard-wired broadband internet connection via DSL, cable, or fiber optic.

• Satellite, microwave, and cellular hotspot internet services are not allowed.

• Capable of professionally managing a high volume of incoming calls.

• Able to use and navigate multiple systems at once.

• Reliable and able to meet attendance standards.

• Willingness to work on weekends and holidays.

• Flexible schedule including evenings, weekends, potential holidays, and occasional overtime.

• Strong analytical skills and decision-making abilities.

• Ability to recognize customer needs and effectively communicate products and services.

• High level of integrity and commitment to ensuring customer satisfaction.

• Team-oriented and collaborative work ethic.

• Required to purchase a headset; specific models will be shared during the interview process.

• Must provide one 21” monitor.

🏝️ Benefits

• Additional cash incentives for reaching goals, alongside base salary.

• Comprehensive medical benefits.

• Dental insurance coverage.

• Vision care benefits.

• 401K retirement plan.

• Accrued paid time off (PTO).

• Everise supplies one 21” monitor.

• Everise provides a keyboard.

• Everise provides a mouse.

• Everise provides a webcam.

• Global, diverse, people-first organizational culture.

• Recognized with Best Place to Work awards and a culture valued by employees.